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Ransomware Protection &
Recovery Services

Gridware Security Operations Centre helps companies respond to ransomware attacks and recovery company data.


Australia’s Leading Ransomware Recovery & Forensic Services

Gridware is a leading cyber security company in Australia assisting companies and insurers in responding and recovering from ransomware attacks. Our Australian based Security Operations Centre will help you respond to ransomware attacks by allowing our Sydney and Melbourne based consultants to assist you with containing the incident, detecting the root cause, preparing incident reports or negotiating with the threat actors to release your files.


Let us help you
get the upper hand
with ransomware.


Detect ransomware and other advanced threats using Gridware’s multi-layer scanning technologies including log analysis.


Deploy our best-of-breed consultants to secure your network, email, web traffic, and outward-facing web applications.


In the event that a ransomware attack succeeds, work with our team to assist with reverse engineering or backup recovery to get up and running again quickly—and leave the criminals empty-handed.


In the event that reverse engineering or traditional recovery methods are not successful, we’re equipped to successfully negotiate reductions in crypto ransoms from offenders to ensure you get your files back.

How—and why—ransomware works

Criminals use ransomware — a type of malware sometimes referred to as a ‘crypto-locker’ — to find and encrypt your data, and to demand a ransom in exchange for a decryption key.

Ransomware makes them a lot of money, so they’re using every vector they can to get into your network — from remote access breaches, phishing email and texting to app and network traffic, often using social engineering to trick their way in.

After getting into your network, ransomware spreads, seeking specific types of data to encrypt. Often it affects almost everything on your devices and server except the system files. Once it’s found, the criminals activate the malware and leave you unable to conduct business.

Criminals will often ask for ransom in Bitcoins or other crypto-currencies in exchange for sending you a decryptor or the password to recover your files.

Detecting Ransomware

To detect the advanced, evasive threats that deliver ransomware, Gridware works with leading innovative technologies that assess multiple vectors. Our forensic team specialises in identifying sneaky attacks that gateways can’t see. Turn your users into an active line of defense with Gridware’s modern, computer-based security awareness training. And use Advanced Threat Protection service to audit your company and detect zero-day exploits on any vector, while sharing new threat data across all your gateway and network security solutions.

Preventing Ransomware

Anti-virus is simply not enough in preventing ransomware entering and spreading across a network. Gridware provides a suite of advanced security services that monitor and secure traffic both into and out of the network, along with internal traffic, to prevent ransomware and other malware from gaining a foothold. Our Sydney and Melbourne based consultants specialise in advanced email security solutions go beyond what gateways can do, combining multiple powerful filtering techniques with backup and more for Office 365 and Google Gsuite Gmail for Business.

Recovery Data from Ransomware Attacks

With modern backup solutions, there’s no need to pay ransom or go through a difficult and tedious recovery process if ransomware does take control of your data. But often companies have gaps in processes that might result in portions of their data being unrecoverable after ransomware attacks. That’s where Gridware ransomware forensic services help companies explore all possible recovery options – including reverse engineering, browsing dark web forums for copies of the malware source code files and other techniques to help aid businesses in their recovery.

Negotiating Ransoms with Threat Actors

Where traditional methods of decryption are not available to recover your files affected by ransomware, Gridware’s cyber forensic team is trained to negotiate with threat actors to release the decryptor or password required to recover your files for often less than the asking ransom price. Whilst paying the ransom is never encouraged, often businesses will have no further recourse to minimise business disruption and prevent excessive financial loss due to not operating. Gridware has Bitcoin, Etherium  and other crypto-currencies at hand when required to reduce the complexity of recovering your critical business data.

Combining Best Practices with PTES and OSSTM

All ransomware recovery services performed by Gridware consultants throughout Sydney, Melbourne and Australia wide are conducted in accordance with industry leading methodologies, such as the ISO 27001 (Information Security Management) standard, Penetration Testing Execution Standard (PTES) and others covered under the Open Source Security Testing Methodology (OSSTM). These tests are conducted in conjunction with our in-house tools and practices to ensure you receive the highest quality results and insights in this engagement.

Don’t be caught asleep! 85% of Customers
will never do business with you again

Don’t become another number. Preserve your company reputation and customer loyalty by investing in security. Trust is something that needs to be earned. Our latest Cyber Incident Response Guide will walk you through the steps you should consider when dealing with a cyber event or security incident.


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Are you ready for a quick win?

Keep your Board and senior management happy by using our world-class talent to help you close gaps and ensure the integrity of your customer data and information. Gridware has extensive experience preventing cyber breaches before they occur. Our team are recognised as some of Australia’s best. With headquarters in Sydney, Australia – our team services companies nation-wide with a presense in Melbourne and Brisbane.


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Ransomware Recovery and Decryption Services FAQs

Can I Download an Incident Response Plan Template or Sample?

We do provide templates, checklists and sample policies and procedures for download, including sample incident response plans. You just need to contact us.

How long does a data breach investigation take?

The length of the investigation depends on the size of the data breach, being the amount of data that has been exposed or leaked, as well as the size of the business and complexity of the business processes. For most organisations, a data breach investigation can commence and be completed in under 7-10 days. In most cases, containment of a data breach can be completed within 1-2 business days depending on many other factors that we would need to assess.

How quickly can you start a data breach investigation?

Gridware’s cyber forensic team can begin work on a breach with 15 minutes of being notified. Our capabilities runs across our Sydney, Melbourne, Brisbane offices as well as other capital cities, Gridware’s cyber forensic team can issue an immediate assessment and action plan to contain a breach in under 6 hours. For greater Australia, we have a minimum service level agreement (SLA) target response of 24 hour.

What is a data breach investigation?

A data breach investigation is a process undertaken by cyber security forensic specialists such as Gridware to determine the immediate extent of a ‘hack’, which includes but is not limited to the loss of confidential data to an unauthorised individual or the compromise of a critical set of infrastructure or web applications by a malicious party.  The data breach investigation will also determine the impact and consequence of the breach to calculate the financial, reputation or business loss involved.

How do I contain a data breach?

To contain a data breach, you need to follow an industry set of steps and procedures relevant to the infrastructure (such as Office 365) or application (web based or cloud) that was subject to the breach and ensure access is restricted and closed from unauthorised or outgoing gateways. This usually involves setting up a network perimeter, implementing immediate password changes, introducing multi-factor authentication for all privileged users and assess the state of back ups that are available to ensure they are not compromised.

How much does a data breach investigation cost?

The costs of a data breach investigation will vary from organisation to organisation, and is heavily dependent on the amount of resources required to conduct the forensic analysis. The average cost of a data breach investigation in Australia is between $10,000 – $40,000.

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