Managed Endpoint Detection and Response
Comprehensive enterprise cybersecurity solutions designed to protect complex digital environments.
Most organisations now run EDR. Few have the headcount to operate it properly. Gridware Managed EDR covers the deployment, the 24×7 triage, and the response work that keeps your endpoints actually defended. We work across CrowdStrike Falcon, SentinelOne, and Microsoft Defender for Endpoint, so you do not need to switch vendors to switch operating models.
What Gridware Managed EDR includes
Four services delivered as one operating model.
1. Endpoint coverage and deployment
Roll out EDR agents across Windows, macOS, Linux, and server workloads. Tune detection policies to your environment, not vendor defaults. Includes platform health monitoring and quarterly tuning reviews so signal quality stays high as your environment changes.
2. 24×7 detection and triage
Gridware analysts watch EDR alerts around the clock from Australian shifts with offshore shadowing. False positives suppressed at source. Real threats escalated with full context: what triggered, what we have seen, what we recommend.
3. Containment and response
When a real threat lands, Gridware isolates the endpoint, removes persistence, and coordinates with your team through to restoration. Full incident reports and forensic preservation included. No handoff to a separate IR team. Same analysts, same context.
4. Threat hunting and reporting
Monthly proactive hunts based on adversary intelligence relevant to your sector. Executive reporting written for boards and audit committees, in plain language, not raw alert counts.
Why Managed EDR, not just EDR
EDR tooling has matured. The agents are good. The detection is good. The gap has shifted to response. Alerts sit unaddressed in queues. Tuning goes stale within six months of deployment. The internal team is too small to chase every signal, and the signals that get chased are not always the right ones. We see this on roughly every new engagement, regardless of which EDR platform is in place. Ransomware dwell times have come down, but only where someone is actively running the platform. Where nobody is, dwell times are getting worse.
A lot of managed EDR providers just forward alerts to your inbox. That does not solve the problem. The customer still has to interpret, prioritise, and act. Gridware Managed EDR includes the response work, isolation, eradication, restoration, and the tuning work that keeps signal quality high. This is the differentiator and we will say it directly. If your provider does not contain threats and tune the platform, you do not have a managed service. You have an alert relay.
Gridware works across CrowdStrike Falcon, SentinelOne, Microsoft Defender for Endpoint, and others. Your existing EDR investment stays. We add the operating layer.
Gridware analysts are based in Australia. That matters for organisations subject to data residency requirements (government contractors, APRA-regulated entities, healthcare). We will tell you which shifts cover your environment and where the handoffs happen.
Gridware holds active partner status with CrowdStrike, SentinelOne, and Microsoft for security workloads. The certifications mean our analysts work directly with vendor engineering when complex platform issues need escalation, instead of waiting in support queues.
Managed EDR feeds the same incident response process Gridware uses for full IR engagements. If something on your endpoints escalates to a full breach, you do not get handed off to a different team. The same analysts who triaged the alert run the IR.
Best Workplaces in Technology (Australia 2024) and ACSA 2023 Cyber Security Consulting Company of the Year finalist. Recognised across the industry, trusted by Australian organisations from professional services through to government contracting. Talk to a Managed EDR specialist to see how your current EDR would look under our operating model.
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FAQs
What is managed endpoint detection and response (Managed EDR)?
Managed EDR is a service where a provider deploys, monitors, and responds to threats on your endpoint fleet 24×7. It pairs the technology (CrowdStrike, SentinelOne, Defender, etc.) with the operating team. The customer keeps internal IT capacity for business priorities while the provider runs the detection and response work.
How is Managed EDR different from MDR or just buying CrowdStrike or SentinelOne?
Buying CrowdStrike or SentinelOne gives you the platform. Someone still needs to tune it, watch it, and respond to it. Managed EDR is focused on the endpoint layer. MDR usually adds network, identity, and cloud telemetry on top. Gridware delivers both as separate offerings so customers do not pay for scope they do not need.
Which EDR platforms does Gridware support?
CrowdStrike Falcon, SentinelOne, and Microsoft Defender for Endpoint are the primary platforms. The choice should fit your environment and procurement, not the provider’s preferences. We can advise on which platform best matches your workloads and constraints during scoping.
Do we need to replace our existing EDR vendor to use Gridware Managed EDR?
No. The point of Managed EDR is the operating layer, not the platform. If your environment runs on a supported EDR, Gridware can onboard against it. If your EDR is end-of-life or not on the supported list, we will say so during scoping and discuss whether a migration is worth the effort.
Is your SOC based in Australia?
We are explicit with customers about where analysts sit and where handoffs occur across a 24×7 cycle. If you have data residency requirements, we will work that into the scope before contract.
How does pricing work?
Pricing typically reflects endpoint count, hours of cover, and any extra modules (identity, cloud, vulnerability management) you want in scope. We provide a written quote during scoping, not a calculator estimate.
What happens when you detect an active threat on one of our endpoints?
The analyst on shift triages the alert, confirms it is real, and isolates the endpoint from the network within minutes. We notify your nominated contacts, start removing persistence and the malicious tooling, preserve forensic evidence, and coordinate restoration with your team. A full incident report follows the close-out.
At Gridware, we work with a wide range of companies across Sydney, Melbourne, and beyond, delivering tailored adversary simulation services to meet their unique needs. From large enterprises safeguarding critical assets to government agencies navigating strict compliance requirements, our clients trust us to strengthen their cybersecurity posture.
No matter the industry, Gridware’s adversary simulation services empower organisations to build resilience, stay ahead of evolving cyber threats, and protect what matters most.
Your Enterprise Cybersecurity Experts
Ahmed Khanji
Chief Executive Officer
Hassan Zaatar
Chief Customer Officer
Lachlan Wright
Head of DFIR
Jawad Khan
Chief Information Security Officer
Khalid Ebrahimi
Senior Penetration Tester | Team Lead
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