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Qantas App Glitch Exposes Personal Data as Users Accidentally Access Others’ Accounts


Numerous Qantas customers may have had their personal information compromised due to a malfunction in the airline’s app, which inadvertently allowed users to view and potentially modify the account details of others. Qantas has released a statement this morning 1 May 2024 explaining the situation.

What Happened?

Due to a possible oversight following recent system updates, the Qantas app inadvertently logged users into accounts other than their own. This alarming glitch was quickly noticed by several users when they were greeted by unfamiliar booking details and personal information. The airline responded by stating they are currently investigation the error and urging passengers to re-login to ensure their account’s security.

Why It Matters

This incident highlights several critical aspects of digital security:

  • The Necessity of Pre-Deployment Testing: Mobile app pen testing in addition to rigorous testing of new software releases is crucial to identify and mitigate potential security vulnerabilities.
  • Quick and Effective Incident Response: The ability to quickly address security lapses helps prevent data exposure and maintains trust among users.
  • Clear Communication: Keeping stakeholders informed about security issues and resolutions is vital for transparency and maintaining customer relationships.

Moving Forward

To prevent such breaches organisations must adopt a proactive approach to security. Implementing comprehensive penetration testing can most often identify these vulnerabilities before they turn into larger issues. Such preventive measures are essential to safeguard sensitive data and ensure customer trust.

Ahmed Khanji

Ahmed Khanji

Ahmed Khanji is the CEO of Gridware, a leading cybersecurity consultancy based in Sydney, Australia. An emerging thought leader in cybersecurity, Ahmed is an Adjunct Professor at Western Sydney University and regularly contributes to cybersecurity conversations in Australia. As well as his extensive background as a security advisor to large Australian Enterprises, he is a regular keynote speaker and guest lecturer on offensive cybersecurity topics and blockchain.


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