Cyber Incident Response Services in Australia
Cyber Incident Response (CIR) services help organisations manage the aftermath of a cyberattack by providing expertise to investigate, contain, eradicate, and recover from threats like ransomware, data breaches, and unauthorized access. These services include 24/7 access to skilled professionals, help with expert appointments, legal and regulatory advice, and strategies to improve future resilience, often following a structured process of preparation, identification, containment, eradication, recovery, and learning.
Gridware’s cyber forensic team responds to ransomware, data breaches and active attacks 24/7. We contain the threat, preserve the evidence, investigate the cause and get your business running again. Expert help can be logged in remotely within 15 minutes of your call, with on-site deployment in Sydney, Melbourne and Brisbane. If you are dealing with a live incident right now, call our hotline.
When to Engage Our Incident Response Team
Call us the moment something looks wrong. We respond to:
- Ransomware has locked your systems or a ransom demand has landed.
- A business email account has been hijacked and invoices or payments are being redirected.
- Customer or staff data has been exposed, copied or leaked, with reporting obligations on the clock.
- A current or former employee is misusing access or taking data.
- You suspect a targeted, persistent intrusion that looks like nation-state activity.
If you are not sure whether it counts, call anyway. Early triage costs little and can save the engagement.
Our Cyber Incident Response Process
Our cyber incident response process follows six phases. How fast you move through them decides how much damage you take.
Triage
We assess scope and severity straight away, identifying the attack vector, indicators of compromise and the likely impact on your data, operations and legal obligations.
Containment
We isolate affected systems, cut lateral movement and stop further damage. Evidence is collected and secured to forensic standards.
Eradication
We remove the attacker’s access and the root cause, so the same gap cannot be used twice.
Recovery
We restore systems from verified, clean backups and bring you back online. Where you have reporting duties, we help you meet them under the Notifiable Data Breaches scheme and liaise with the OAIC, the ACSC and police where needed.
Forensics
We reconstruct what happened and how, and produce reports your insurer and legal counsel can rely on.
Lessons learned
We turn the incident into specific fixes, so you come out of it harder to hit.
Why Choose Gridware as Your Cyber Incident Response Company
Companies across Australia choose Gridware for cyber incident response services because we combine accreditation, speed and independence.
ASD-Accredited Industry Partner
We are recognised within Australia’s cyber defence ecosystem and receive threat intelligence through the ACSC’s CTIS program, working in line with Australian cyber governance frameworks.
Technology Agnostic
We do not push proprietary tools or software. We use what is right for your environment, with no vendor conflicts and no upsell.
Sydney-Based, Australia-Wide Coverage
Remote login within 15 minutes, on-site within 6 hours in Sydney, Melbourne and Brisbane, and a 24-hour national SLA.
Credentialled Responders
Our forensic and incident response specialists hold industry certifications.
Industry Experience
We have run complex breach investigations for organisations in finance, healthcare, government and ASX-listed companies.
What an Incident Response Engagement Looks Like
Here is what to expect when you engage our team.
Day one
We triage within minutes of your call, contain the active threat, and give you a clear picture of scope and impact. For Sydney, Melbourne and Brisbane we deploy on-site and deliver a containment action plan within 6 hours.
The first week
We eradicate the attacker’s access, restore systems from verified backups, and run the forensic investigation. You get regular updates your leadership team can act on.
Post-incident
We deliver a forensic report for your insurer and legal counsel, identify the root cause, and give you the specific fixes to prevent a repeat.
Early 2026 data shows ransomware attacks are on track to rise 40% on 2024 levels, with over 7,000 victims expected to be named on leak sites this year. Speed in the first hours is what limits the damage.
Incident Response Retainer vs Reactive Engagement
You can engage us reactively when an incident hits, or set up a retainer in advance. A reactive engagement gets you expert help fast. A retainer guarantees response times, pre-agreed terms, and a team that already knows your environment, so there is no paperwork between you and containment. If you want guaranteed response times, see our incident response retainer. To pressure-test your plan before an incident, look at our tabletop exercises.
Ransomware Data Recovery
Ransomware is one of the fastest-moving threats facing Australian organisations. When your files are encrypted, the decisions made in the first hours shape how bad it gets. Our ransomware data recovery process includes:
- Immediate remote or on-site deployment from Sydney, Melbourne and Brisbane
- Rapid assessment of encryption scope and business disruption
- Negotiation management and coordination
- Restoration from verified, uncompromised backups
- Root cause identification to prevent reinfection
We have managed complex ransomware breach investigations for organisations across Australia and internationally, including large ASX-listed companies. We know what to do, and we move fast.
Our Cyber Forensic and Incident Response Services
Our incident response services cover:
- Rapid incident triage, remote and on-site
- Data breach investigation and forensic analysis
- Digital forensics across host, disk, memory and network
- Ransomware and malware analysis
- Phishing email analysis
- Denial of service analysis and mitigation
- Reverse engineering and threat intelligence
- Advanced network monitoring and sensor deployment
- Incident communication to management
- Forensic reports for insurers and legal counsel
For incident response plan templates and checklists, see our incident response plan template.
Cyber incident response services help organisations identify, contain and recover from security breaches, including ransomware, data breaches, phishing, malware, insider threats and denial-of-service. For the fundamentals, see our Cyber Security Guide.
Your Cyber Incident Response Experts
Ahmed Khanji
Chief Executive Officer
Hassan Zaatar
Chief Customer Officer
Lachlan Wright
Head of DFIR
Jawad Khan
Chief Information Security Officer
Khalid Ebrahimi
Senior Penetration Tester | Team Lead
Frequently Asked Questions About Cyber Incident Response
How fast can you respond to a cyber incident?
We can be logged in remotely within 15 minutes of your call. For Sydney, Melbourne and Brisbane we deploy on-site and deliver a containment action plan within 6 hours. Our national SLA is 24 hours.
Do you provide digital forensics services?
Yes. We carry out host, disk, memory and network forensics and produce reports your insurer and legal counsel can rely on.
What does cyber incident response cost?
Cost depends on the scope and severity of the incident and whether you engage us reactively or on a retainer. Call our hotline for a fast, clear scope.
Do you work with cyber insurance providers?
Yes. We work alongside your insurer and legal counsel, and our forensic reports are written to support claims and regulatory reporting.
What is the difference between incident response and a retainer?
A reactive incident response engages us when an attack hits. A retainer guarantees response times and pre-agreed terms in advance.
Is your team based in Australia?
Yes. We are Sydney-based with Australia-wide coverage and on-site deployment in Sydney, Melbourne and Brisbane.
If You’ve Been Breached, You Can’t Afford Second Best
Our incident response team is available now. Call the hotline for immediate triage. If you would rather we call you, use the form below.
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Gridware has acted for hundreds of companies and helped them recover from potentially disastrous situations. Read about how our services have helped others:
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